Last Updated: October 14, 2026
This Refund Policy applies to all purchases of paid plans on xbio.to, a service operated by XBIO ("we", "us", "our").
1. 14-Day Refund Window
If you are not satisfied with your purchase, you can request a full refund within 14 days of the transaction date. This applies to all paid plans (Premium, Elite and Ultimate), billed monthly or yearly, including renewal payments.
2. How to Request a Refund
To request a refund, contact us through our contact page within 14 days of the transaction and include the email address of your account and your order or transaction number. You can also request a refund directly from Paddle at paddle.net.
3. Payment Processing
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Approved refunds are returned to the original payment method. After a refund is issued, access to the refunded paid plan ends.
4. Cancelling Your Subscription
You can cancel your subscription at any time from the Billing section of your account. After cancellation, your plan remains active until the end of the current billing period and no further payments will be taken.
5. Free Trial
No payment is taken during the free trial period.
6. Contact Us
If you have any questions about this Refund Policy, please contact us through our contact page.