Refund Policy
Last Updated: July 13, 2026
Welcome to Xbio.to. This Refund Policy explains when refunds may or may not be granted for purchases made through our platform. By purchasing any paid Service, you agree to the terms outlined below.
1. Overview
Xbio.to provides digital products and subscription-based online Services that become available immediately after purchase. Because of the nature of digital Services, all purchases are generally final and non-refundable, except where required by applicable law or expressly provided in this Refund Policy.
2. Non-Refundable Purchases
Unless required by law, refunds are not available for:
- Subscription plans after activation.
- Renewal payments.
- Partial subscription periods.
- Failure to use the Service.
- Change of mind.
- Accidental purchases made by the customer.
- Promotional, discounted, or special offer purchases.
- One-time digital upgrades or add-ons.
- Premium usernames or reserved usernames (if offered).
- Custom domains or domain-related Services (if offered).
- Services terminated due to violations of our Terms of Service or Acceptable Use Policy.
3. Refund Eligibility
Refund requests may be approved only in limited circumstances, including:
- Duplicate charges for the same purchase.
- Billing errors caused by Xbio.to.
- Technical issues that completely prevent access to paid Services and cannot be resolved by our support team within a reasonable time.
- Refunds required by applicable consumer protection laws.
Each request is reviewed individually. Approval of one refund request does not guarantee approval of future requests.
4. Subscription Cancellation
You may cancel your subscription at any time through your account settings.
When you cancel:
- Your subscription will remain active until the end of the current billing period.
- Future renewals will stop.
- Payments already made will not be refunded.
Cancelling a subscription does not automatically entitle you to a refund.
5. Automatic Renewals
Paid subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date.
By purchasing a subscription, you authorize recurring charges according to your selected billing interval.
It is your responsibility to cancel your subscription before renewal if you do not wish to continue using the Service.
6. Payment Disputes and Chargebacks
If you believe you have been charged incorrectly, please contact us before initiating a payment dispute or chargeback.
Initiating fraudulent or abusive chargebacks may result in:
- Permanent suspension of your account;
- Termination of Services;
- Restriction from future purchases;
- Submission of relevant transaction records to our payment processor to resolve the dispute.
7. Abuse Prevention
We reserve the right to deny refund requests where we reasonably determine that:
- the Service has already been substantially used;
- the request is fraudulent or abusive;
- multiple refund requests have been submitted by the same customer;
- the account has violated our Terms of Service, Acceptable Use Policy, or applicable laws.
8. Refund Processing
If a refund is approved:
- Refunds will be issued using the original payment method whenever possible.
- Processing times depend on your payment provider and financial institution.
- Most approved refunds are completed within 5–10 business days, although actual processing times may vary.
9. Payment Providers
Payments made through Xbio.to are processed securely by authorized third-party payment providers.
Refund approvals remain subject to the policies, procedures, and technical limitations of the applicable payment processor.
10. Contact Us
If you believe you qualify for a refund under this Policy, please contact our support team and include:
- Your account email address;
- Transaction ID or invoice number;
- Payment date;
- Description of the issue.
Providing complete information helps us process your request more efficiently.
11. Changes to This Refund Policy
We may update this Refund Policy from time to time.
When significant changes are made, we will update the Last Updated date at the top of this page. Continued use of our Services after any update constitutes acceptance of the revised Refund Policy.
Contact Information
If you have any questions regarding this Refund Policy, please contact us through the contact methods available on Xbio.to.